General Questions

About Yaika!

1. What is Yaika!?

Founded in January 2008, Yaika.com is the first localized all-in-one social lifecasting platform in Europe.

Our aim is to increase the number of people willing to share their real life moments and experiences EITHER with their local community or the entire world.

Yaika! managed to integrate video and radio broadcasting, blogging, social community and a new way communication into one easy to USE platform.

Our users (authors) can now stream live video or radio to anyone in world and interact with their viewers or listeners in a new way.

Yaika! creates a new way to blog. Every channel created on Yaika! works like a blog. This gives an opportunity for anyone with a laptop and a camera to instantly stream a breaking story or share an experience, live on the Internet without having to go through the process of writing this up first. However, authors still have the options to do so if they wish.

Every channel and every user on Yaika! can create a separate but at the same time interlinked community. This helps to create a greater interactions between the author and their followers.

Yaika! – Making Life Streaming Fun

2. Where can I report a site security issue?

Our definition of site security problem or security vulnerability, is hacks or exploits found on Yaika!, but NOT issues dealing with user harassment or other violations of our Terms of Service. If you believe you have found a security problem or vulnerability on Yaika!, please notify us here. We need to know the exact URL of the page where possible, and we would appreciate if you could include a detailed description of the problem. Please leave an email address on which we can reach you if we need some more information.

3. What system requirements are needed to watch broadcasts on Yaika!?

In order to watch Broadcasts on Yaika!, Your computer needs to meet the following requirements:
1.Macromedia Flash Player;
2.Windows 98/ME/2000 or higher with the latest updates:
3.Recommended OS: XP or higher;
4.It must be possible to install Flash player.
5.Java script and cookies must be enabled.
6.Mac OS X 10.3 or higher;
7.Firefox 2+, Internet Explorer 6.0+, or Safari 1.0+, Opera9+;
8.Broadband connection with 500+ Kbps

4. What should I know about using Yaika! from a public computer?

Yaika! uses persistent cookies. This means that, you’ll stay logged on even after you close your web browser. To avoid this when using a public computer, remember to logout after you're done enjoying Yaika!.

5. How do I change region/language?

You can change regions at anytime by pressing “Select your region” button on the bottom left hand corner. After selecting the desired region, press the "Submit" button.
When selecting another region, only the content and the users in that region will change. The interface language will stay the same.

You can also choose our international site instead of the local, on which content from all over the world is available regardless of the authors region. However, content will only be available there if the author selected to have it broadcasted on yaika.com while creating a channel.

Registered users can change the interface language at anytime by pressing “Language” button on the top-menu bar.

If you manually enter yaika.com, you automatically enter our international content site. However, if you manually enter yaika.biz, yaika.eu, yaika.info, yaika.mobi, yaika.net or yaika.tv you will be automatically forwarded to your local regional site. We can determine this by your IP address.

If a person residing in France (yaika.fr) enters Yaika! in Sweden (yaika.se) they will see the local content of that region despite entering the site from France. However, if the same person does not understand Swedish they can change the interface language in the “language” menu-bar and still have access to the Swedish content.

Signing up

6. How do sign up?

To become a member of Yaika!, go to the main page and click on "JOIN US" button on the top-menu bar or by clicking on “Broadcast now” button. Here you need to enter your information, chose a nickname and enter a password. Then click the "Submit" button and you're done. Nickname must be unique and you may use any symbols however, the length is limited to 30 symbols.

7. How do I confirm my email address?

You can use any feature on Yaika! straight after registration even without confirming your email address. But this is only available for a 24-hour period after registration. Temporary accounts that are not confirmed, will be deleted after 24 hours.
After completing your registration form, you will receive a welcome email, which will hold the link you need to click on in order to confirm your email address and in doing so completing your registration process.

New members can follow these steps to confirm their email address:
1.Once you’ve created your account on our Join Us page, we’ll send a confirmation email to the email address you provided.
2.Click on the confirmation link in that email. You can also copy and paste the provided link directly into your browser.
3.Now you have to write the capture, which is displayed, on the screen and click on "Confirm" button. Congratulation you are now a full member.

If you do not receive the confirmation email within a few minutes, please check your spam folder to make sure it wasn't misfiled.

If you still haven't received the confirmation email after several hours, please contact our support centre

8. Do I need to have a unique nickname?

Yes

Solving Sign-up and Log-in Issues

9. I forgot my password. What should I do?

Press the “Forgot password” link, which is under the login fields. Then simply enter your e-mail address (which was used during registration) and click on the "Send" button. We'll email you THE instructions on how to reset your passwo

10. I keep being asked to login, even though I entered my e-mail and password correctly. What should I do?

If you are unable to login with what you know to be your correct login details, please make sure that you HAVE enabled cookies in your web browser. If your cookies are already enabled or enabling did not resolve the issue, try clearing your browser's cache memory.

Enabling cookies

To find out how to enable cookies, click ON your browser:
Internet Explorer 7
Internet Explorer 6
Firefox 2.x (PC)
Firefox (Mac)
Safari

Enable cookies for Internet Explorer 7
1.Press "Start" and select "Control Panel". (Note: With Windows XP Classic View, click the Windows "Start" button, then select "Settings" and "Control Panel").
2.Open the Internet Options icon.
3.Choose the "Privacy" tab.
4.Click the "Advanced" button.
5.Check the box "Override automatic cookie handling" under the Cookies section in the Advanced Privacy Settings window.
6.Under First-party Cookies, select the "Accept" or "Prompt" option.
7.Under Third-party Cookies, select the "Accept" or "Prompt" option. (Note: If you select the "Prompt" option you will be prompted every time a Web site attempts to send you a cookie to click "OK".)
8.In the Internet Options window, click "OK" to exit.
9.If this doesn't solve the issue, try: Clear the cache for Internet Explorer 7.

Enable cookies for Internet Explorer 6
1.Click "Start" and select "Control Panel". (Note: With Windows XP Classic View, click the Windows "Start" button and select "Settings" and "Control Panel")
2.Select the "Privacy" tab.
3.Click the "Advanced" button.
4.Place a check in the "Override Automatic Cookie Handling" check box.
5.Under First Party Cookies, select the "Accept" or "Prompt" option.
6.Under Third Party Cookies, select the "Accept" or "Prompt" option. (Note: If you select the "Prompt" option you will be prompted every time a Web site attempts to send you a cookie to click "OK".)
7.In the Internet Options window, click "OK" to exit.
8.If this doesn't solve the issue, try: Clear the cache for Internet Explorer 6.

Enable cookies for Mozilla Firefox 2.x (PC)
1.In Mozilla Firefox, select "Tools" from the file menu.
2.Select "Options".
3.Click on the "Privacy" icon in the top panel.
4.Check the box corresponding to "Accept cookies from sites".
5.Click "OK" to save and close.
6.If this doesn't solve the issue, try: Clear the cache for Firefox 2.x (PC).

Enable cookies for Mozilla Firefox (Mac)
1.Go to the "Firefox" drop down menu.
2.Select "Preferences".
3.Select the "Privacy" icon.
4.Under "Cookies", mark the checkbox for "Allow sites to set Cookies".
5.If this doesn't solve the issue, try: Clear the cache for Firefox (Mac).

Enable cookies for Safari
1.Go to the "Safari" drop down menu.
2.Select "Preferences".
3.Select the "Security" icon at the top panel.
4.Under "Accept Cookies" section select "Only from sites you navigate to".
5.If this doesn't solve the issue, try: Clear the cache for Safari.

Clearing the browser's cache

If your cookies were already enabled or enabling cookies did not resolve the issue, try to clear the cookies that are stored on your computer (Please note that while clearing your cookies may resolve the problem, it will also remove your saved settings for sites you've previously visited.)

To find out how to clear the cache, click ON your browser:
Internet Explorer 7
Internet Explorer 6
Firefox 2.x (PC)
Firefox (Mac)
Safari

Clear the cache for Internet Explorer 7
1.Click "Start" and select "Control Panel". (Note: With Windows XP Classic View click the Windows "Start" button and select "Settings" and "Control Panel").
2.Open the "Internet Options" icon.
3.Click on the "General" tab if it isn't selected already.
4.Under the Browsing history section, click the "Delete…" button.
5.Click the "Delete cookies…" button.
6.Select "Yes" if a box appears to confirm.
7.Click "OK" to close the window.

Clear the cache for Internet Explorer 6
1.Click "Start" and select "Control Panel". (Note: Windows XP Classic View click the Windows "Start" button and select "Settings" and "Control Panel")
2.Open the "Internet Options" icon.
3.Click on the "General" tab if it isn't selected already.
4.Under the heading "Temporary Internet files," click the "Delete Cookies..." button.
5.Click "OK" for the "Delete all cookies in the Temporary Internet Files folder?" prompt.
6.Click "OK" to exit.

Clear the cache for Mozilla Firefox 2.x (PC)
1.In Mozilla Firefox, select "Tools" from the file menu.
2.Select "Options".
3.Under the "Private Data" heading, click the "Clear Now" button.
4.Click "OK" to exit.

Clear the cache for Mozilla Firefox (Mac)
1.Go to the "Firefox" drop down menu.
2.Select "Preferences."
3.Select the "Privacy" icon.
4.In version 1.5, click "Clear Cache Now." In 1.0, next to "Cache," click the "Clear" button, and then "OK." In 2.0, click on the "Clear Now" button under the "Private Data" heading.

Clear the cache for Safari
1.Go to the "Safari" drop down menu.
2.Select "Preferences".
3.Select the "Security" icon at the top panel.
4.From the Security dialog box, click "Bookmarks".
5.Click "Show Cookies".
6.From the Cookie dialog box, click to choose cookies from yaika.com, and click "Remove". Alternatively, if you want to delete all cookies, click "Remove All".
7.Click "Done".

11. I never received the confirmation e-mail.

If you just joined Yaika!, the confirmation link is included in the "Welcome" e-mail you received after completing your registration.
If you did not receive the welcome e-mail within a couple minutes after the registration, check in your email client's spam folder—some are more aggressive than others when identifying spam. If you still haven't received it after a couple hours, write an e-mail to our support centre.

12. I can’t access any features. What should I do?

All registered users can access all available features on Yaika! However, guests do not have permission to create channels and broadcast, add comments, add contacts or follow channels.

13. The verification code does not work.

When you confirm your registration to become a member of Yaika!, the characters in the verification code given may sometimes be hard to correctly identify the characters. If you're having trouble, try clicking the "Refresh" button on the right side of verification code box. If you continue having trouble, you may want to ask a friend to help to confirm the code being displayed.

14. I'm having trouble logging in.

If there are any problems with the information you have entered during the signing up process, a red error balloon with the description will appear near each field, which contains wrong information.
Name and surname can contain letters, space, hyphen, and apostrophe.
Nickname cannot contain letters, space, hyphen and apostrophe but also any symbols.
Your name and surname are confidential and no other user has access to this information. Only your nickname can be seen by other users on Yaika!.

15. I didn't receive the e-mail with the password recovery instructions.

If you didn't receive an email with the instructions for password recovery within a couple minutes after you filled-in the password recovery form, check your spam folder. Adding "no-reply@yaika.com" to your address book or filter exception list will help to prevent this in the future. If you still did not receive any e-mail, your account is probably associated with a different e-mail address. You should check any alternate email addresses you may have for the password reminder.
To respect the privacy and security of our users, we don't have access to any passwords, therefore we will not send the actual password to you. The password recovery email only contains instructions for how to recover your password.

16. I never asked for you to send me a "Forgotten Password" e-amil

If you've received a "Forgotten Password" e-mail you weren't expecting, it's probably because someone entered your e-mail address into our "Forgotten Password" form. Somebody may have done this by mistake if they incorrectly believed they are the owners of your e-mail address, or if they misspelled theirs. Regardless, unless someone has access to view your e-mail, your account is safe.

17. I have logged in with my OpenId account. Now I want to login with my email and password instead, should I re-register or how can I merge two accounts?

After you logged in to Yaika! using another account (OpenID, Yahoo, etc.) you were automatically registered on Yaika! and you can use those credentials to login. If you want to use a different e-mail address to login to Yaika! then you have to change your e-mail address on the account page. After logging out you will only be able to log back in to Yaika! using the new e-mail address you provided.
If you want to save an old account and create another account with another e-mail address then bare in mind that it will be impossible to merge theSE two accounts at a later stage.

Watching channels

18.How do I find Live broadcasting channels?

Channels which are currently live are marked by the following icons:
Live – This is video channels which are currently broadcasting;
Air – This is radio channels which are currently broadcasting;

19. How do I find cool channels to watch?

You can find the most popular channel by clicking on the "Video" or "Radio" buttons on the top menu bar. These sections show the 20 most popular channels in your region.

20. How can I watch channel broadcasts?

When clicking on the channel icon, you will either:
- land on the channel page because the author is not currently broadcasting;
or
- if the author is currently broadcasting, the feed page will open.

21. How do I get back to a channel/broadcast I watched a couple of minutes ago?

Only registered user can look through a list of recently viewed channels.
You should open your home page to see a list of last channels you visited. Click the "Show all" button to see a full list of visited channels since creation of your account.

22. How can I clear the list of last visited channels?

Yaika! prohibits deletion of such information, hence the user will not be able to do that.

23. How can I report to support centre about restricted content on a channel/broadcast?

If you see a broadcast that contains restricted content, which is breaking our Terms of Service and/or Community Guidelines, you can report this to us for review by clicking the "Complain" button on the broadcast page.
Then follow these steps:
1.Move your cursor over to the "Select a reason" drop-down menu to see possible complaints;
2.Choose an appropriate reason for the complaint. Please also add your reason for the complaint;
3.Click the "Complain" button to report the broadcast.

The broadcast will then be reviewed by a member of staff.

24. Do you save my search history?

No, we do not store that kind of information.

25. I can't find a channel/broadcast I've watched before. Where did it go?

If a user deletes their channel or broadcast or if it's been removed for violating our Terms of Service, it will no longer be available in our searches, in your favourites or via embedding on other websites.
Another reason could be that the author changed the channel or broadcast title, description and/ or tags.

26. I deleted my channel/ broadcast from Yaika!. Why does it still show up when I search for it on a non-Yaika! search engine?

Search engines like Google and Yahoo index web sites onto their databases, which Yaika! has no control over. After a certain time-period they delete the information on their databases if the website (or in your case, channel) no longer exists. Unfortunately we can’t say when this is going to happen since we don’t have control over them.

27. How do I view a video in full screen mode?

To view a video in full screen mode, simply select the live broadcast you would like to watch and click the "Full screen" button. After you click the button, the video will expand into full screen mode.
If you're having issues playing in full screen mode and have the latest version Adobe Flash Player installed, please contact our support centre for further advice.

28. How do I exit full screen mode?

You can exit full screen mode by pressing "Esc" button on your keyboard

29. How do I view a video from other cameras in full screen mode?

To view a video from another cameras in full screen mode, you should select the feed you would like to watch and click the "Full screen" button. After you click the button, only the video from the main camera will expand into full screen mode.

30. How do I embed channels on my website or blog?

To embed a channel, you need to copy the code from the "Embed" field — you can find it on the broadcast page.
Once you have copied that code, just paste it into your website or blog to embed it.
Notice! Embed interface language is determined by your current Yaika! website interface language. Yaika! website interface language subsequent changes will not affect earlier created embeds.

31. How do I link to channels from my website or blog?

Just copy the Permalink on the broadcast page, and then paste it into your website or blog.

32. What's new with the embedded player?

The default embedded player allows you to view and listen to video or radio channels you have embedded as well as several related channels. While viewing a live broadcast in the embedded player, you can click anywhere within the video window of the player and you will be redirected to that broadcast's (or channel's) page on Yaika!.
There are thumbnails of related channels on the right side of the embedded player. By clicking on any one of them, you can view the selected broadcast right there in the embedded player.
If the stream is using more than one camera then you can view the other cameras by clicking on the “More cameras” tab.

33. How can I disable the option to embed my channels?

You cannot disable this option: any user can embed your channel on any website or blog.
However, if you channel is not public and/or has age limits it will not be possible to use embed.